These terms and conditions apply to the purchase and sale of products (“Products”) through www.chaselabel.com (the “Website”). By placing an order for such Products, you agree to be bound by, and accept these terms and conditions. These terms and conditions are subject to change by Chase. The latest version of the terms and conditions will be posted on this Website, and you should review these terms and conditions prior to purchasing any Product. These terms and conditions are an integral part of the Website terms and conditions that apply generally to the use of our Website. You should also carefully review our Privacy Policy before placing an order for goods through this Website.

1. Order Acceptance and Cancellation

Your receipt of an electronic, or other forms of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is cancelled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was cancelled. Orders placed using Site Credit will be available immediately to use once the order is cancelled. Promotions will be refunded and reactivated in your account, as long as the promotion has yet to expire.

Preorders and Customize Orders

We will not be able to make changes to the order once they are accepted. This includes size changes, style changes, quantities, etc. As soon as the preorder has been placed, it cannot be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer.

Boutique Orders

Boutique orders may be cancelled any time before the order is packed by contacting info@chaselabel.com as soon as possible. You will receive a full refund, including any shipping, duties, and/or regional taxes.

2. Payment Terms

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:

All orders are subject to verification for security reasons.

Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards outside of GBP will be calculated using currency conversion on www.xe.com on the day of the transaction. You agree that Chasei is not responsible for any credit shortages due to currency conversion rates.

If you pre-order Products, you will be required to pay fifty per cent (50%) of the amount due as a deposit at the time you place your order, exclusive of shipping fees and taxes. We will charge the remaining fifty per cent (50%) of the amount due, plus shipping fees, and any taxes or duties owed at such time as the Product is ready for shipment. Please note that any available Site Credit will be automatically applied towards the balance of any pending orders.

If you order Products available for immediate shipping from our Boutique, you will be required to pay the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order.

Please be aware that because of the “pre-order” nature of such transactions, you should expect a waiting period of approximately one to three (1 to 3) months between the date you place your order and the date that the Product is ready for shipment. We will notify you with an estimated delivery date.

3. Changes in Products and Pricing

We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. If the price of order changes after you’ve paid for it in full or after you’ve paid the down payment, your order will be cancelled and your payment refunded. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.

4. Shipping Fees, Taxes, and International Duties

If you are shipping within the United Arab Emirates, sales tax will be charged on orders shipping. For pre-order Products, this tax will be charged at such time as the Product is ready for shipment and for all other Products, this tax will be charged at the time you place your order for the Product.

Orders shipped from our Dubai warehouses will be sent via DHL, UPS or FED EX. 

All Shipping is done on a DDU (Delivery Duty Unpaid) basis, no taxes or duties will be charged by Chase. This detail will be noted at Checkout and on the confirmation email sent once an order has been placed. As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival.

5. Shipping Policy

We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. No C.O.D. orders can be accepted.

Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.

These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.

All orders are dispatched Signature Required and may be left at a residence deemed safe by the delivery company. Chase is not responsible for any loss or liability or damage that may result.

Chase is also not responsible for any international shipping delays caused by the customs clearance process or other uncontrollable factors.

6. Price Adjustment Policy

Chase will honour price adjustments on products purchased within a 14-day period prior to the start of a sale. Please note that the product has to still be available on the site in the same size originally purchased. All approved price adjustments will be issued in the form of Site Credit and the product will be a Final Sale.

7. Return Policy

We are pleased to accept timely returns of new and unused products within 14 days from the date you received your order. Returns can be refunded as Site Credit or to the original method of payment, where applicable. Pre-orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring or updating card information.

Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including designer hanging tags. If your order did not include the proper packaging please email info@chaselabel.com

Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by Chase. 

International returns are subject to the customer to ensure the return is paid and sent back to us, once confirmation of the item reaching our store, the refund will be granted. All expenses incurred during the International return are at the cost of the customer.

8. Faulty Products

Products that are received damaged or become damaged by a manufacturing fault within six (6) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Chase will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item.

9. Late Returns

Any product returned outside of the 14-day return policy is at the discretion of Chase, and may not be accepted or only accepted for Site Credit.

10. Product Colors

We have made every effort possible to ensure the colours are displayed as accurately as possible. Chase cannot guarantee your computer’s monitor will accurately display the true colour. If you have any questions about the colours of an item please contact info@chaselabel.com prior to placing your order.

11. Final Sale

All products not eligible to be returned will be noted in the Product Details. No returns or exchanges will be accepted on the following item.

12. Return Process

We are delighted to accept timely returns of items that meet the following criteria within 14 days from the date you received your order:

• Unused
• Unworn
• Unwashed
• Unaltered
• Undamaged

Returns within United Arab Emirates & Internationally: We offer free local and international returns however we do not refund shipping costs.

To request a return/refund -

• Go through your account page by clicking the user icon.
• Click on the item you want to return/refund.
• There will be a request return button on that page, simply click it and we will handle the rest.

Alternately reach out to us at info@chaselabel.com with your order number if you run into any trouble and we will be happy to assist you.

Please note the shipping costs will NOT be refunded, only the price of the product will be returned as this allows us cover return shipping costs for our customers.

13. Contests and Promotions

On occasion, Chase issues promotional codes, site credits, and similar “gift certificates” which will provide a credit towards a purchase on the Website when redeemed at checkout. These codes are non-transferable, and are to be used only by the intended recipient. In particular, Chase reserves the right to cancel a promotion and/or to reject redemption of a promotional code when the total value of the promotional code exceeds a certain value, generally the price of the item for which the promotional code is used.

Promotions are only eligible for full-priced products and are limited to one per transaction. Minimum spends may be required and will be communicated on any correspondence. Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. Chase shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotion or any failure or inability of a customer to use a promotional code for any reason.

Promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. All promotions have an expiration date which will be indicated in your account or in any communication to the customer. Once a promotion has expired the amount may not be refunded. If the promotion is still active, it will be refunded back to the customer’s account to be used towards a future order.

14. Miscellaneous

These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents.