You can return your order up to 14 days after the delivery date.

Return your order to us unworn, undamaged and with the labels attached.

Please note the delivery cost for returns is covered by the customer.

As soon as we receive your return, we will promptly initiate the processing. The return process will be completed within 14 days from the date of receipt. 

Following the processing period, it may take up to 5 working days for the refunded amount to be credited back to your account.

Rest assured we will keep you updated throughout the process.

Reach out to us via email at info@chaselabel.com with your order number and will be happy to guide you through the process.

1. Go through your account page by clicking the user icon.
2. Click on the item you want to return/refund.
3. There will be a request return button on that page, simply click it to start your request.
4. We will reach out regarding our shipping address and once you have shipped the item(s) and we receive it inline with our terms & conditions, we will begin processing your refund.

Alternately reach out to us at info@chaselabel.com with your order number if you run into any trouble and we will be happy to assist you.

• You can return your order within 14 days of the delivery date
• Returns costs are covered by us. You will however not be refunded the initial shipping cost from your order.
• Return your order unworn, undamaged and with the labels attached. We will refuse damaged and/or used items and return them to you.
• You send your return at your own risk. Preferably use the original packaging. Otherwise, always make sure you have a sturdy packaging that you close properly.

Your order may incur additional costs due to customs duties or taxes imposed by customs. These charges are beyond our control and are determined by the local authorities.

You cannot change the address after the order has been placed because we are already processing it. Once an order is submitted, the address cannot be modified as we automatically transmit the data to the carrier. 

You will receive the tracking information via the email address you provided. Please use this information to pick up the package promptly upon delivery or change the delivery address to a designated pick-up point

Yes, as soon as we transfer your order to the carrier you will receive an email with the tracking number.

Please note that the carrier must process the order first. After the carrier has received your order, you can normally track your order from the next working day. Does the Tracking no still not work? Please try again the next working day.

Upon placing your order, we promptly initiate the process. Your order is then transferred to the carrier responsible for delivering the package to you. 

Once we transfer your order to the carrier, you will receive an email containing the tracking number.

It's important to note that the carrier requires time to process the order. Typically, you can start tracking your order from the next working day after the carrier has received it. If the tracking code is not functional immediately, we recommend trying again on the next working day for accurate tracking information.

Oops! That's not helpful of us. You can return the item to us free of charge. Register the return online with us at

While some delivery drivers may not leave notes, you can also track the order sent to you via email to determine the status and location of your order.

Yes. We ship orders worldwide. See more information from other shipping related FAQ questions.

Several of our products tend to be in high demand. To ensure you don't miss out, simply sign up to our newsletter for updates, You will receive an email notification as soon as the product is back in stock, giving you the first opportunity to place your order.

You don't need a Chase account to place an order. You can choose to check out as a guest for a quick transaction, use PayPal or Apple Pay for a fast checkout, or register as a customer.

Don't worry; it happens. Request a new password on the account page: chaselabel.com/account/login

If you haven't received an email to reset your password, please reach out to us at info@chaselabel.com One of our team members will assist you in resolving the issue.

You can pay with:

• Credit card (VISA, Mastercard or American Express)
• Apple Pay
• PayPal

As soon as we have received and processed the item, that can take up to 14 days, we will transfer the amount to you within 5 working days.

Regrettably, once you've completed the payment for your order, modifications are no longer possible as we promptly initiate processing. If you wish to add products, we recommend placing a new order.

Considering a cancellation? You can return your order after receiving it.

First check your spam folder or junk e-mail, sometimes the confirmation ends up there.

Can't find the confirmation there either? Send us an email to info@chaselabel.com from the email address you used to order. Then we will find out for you and you will still receive the order confirmation.

How awful. The item may have been damaged in transit. You can return the item to us free of charge.

Take a clear photo of the damage and add it. If you would like to receive the item again, you can add a note that you would like this. If you are not able to figure it out, you can of course email us to info@chaselabel.com