Refund policy

We are delighted to accept timely returns of items that meet the following criteria within 14 days from the date you received your order:

  • Unused
  • Unworn
  • Unwashed
  • Unaltered
  • Undamaged

Returns within United Arab Emirates & Internationally: 

We do not offer free returns but charge for the shipping cost only - we can organize the return for you through couriers and the cost will be deducted from the total refund amount or we will send you an invoice for the return cost. 

Please note that Cash on Delivery fees and original shipping charges are non-refundable, in line with standard policies across the industry.

Return Shipping Costs:

  • UAE: 30AED
  • Saudi: 50SAR
  • GCC: 80AED
  • International: Depends on location please contact us for exact quotes

If you would like to handle the return yourself please contact us and once we receive the item we will initiate a full refund.

The full return and refund process can take up to 2/3 weeks, including order collection from customer, processing on our end, and the refund reflecting in your original payment method. You will receive an email confirmation when the process is completed from our side.

To request a return/refund -

  1. Go through your account page by clicking the user icon.
  2. Click on the item you want to return/refund.
  3. There will be a request return button on that page, simply click it and return process will start.

Alternately reach out to us at customercare@chaselabel.com with your order number if you run into any trouble and we will be happy to assist you.

Once the item has been received and inspected at our warehouse, we’ll approve the refund on our end. After that, it may take 2–5 working days for your bank to process the transaction and for the amount to appear in your account.

How to Initiate an Exchange: If you wish to exchange an item, reach out to us via email at customercare@chaselabel.com or send us a message on our Instagram/Whatsapp and we will be able to help guide you through it as smoothly as possible.

DISCOUNTED ITEMS RETURN & EXCHANGE POLICY

Items purchased at a discounted rate during a sale period are eligible for a refund, exchange, or store credit, but with a shorter return window compared to our standard policy.

  • Request Period: Must be made within 3 days of receiving your order (compared to our standard 14-day policy).

  • Shipping Charges: Standard shipping fees for returns and exchanges will apply.

  • Condition of Items: Items must be unused, unworn, and in their original packaging with all tags attached.

To initiate a return or exchange, contact us via email at customercare@chaselabel.com or send us a message on Instagram/WhatsApp.